Which support team model is the most common among Workday customers?

The centralized support team model is commonly adopted by Workday customers because it allows for a more streamlined and efficient approach to managing support resources and processes. In a centralized model, all support activities are managed by a single team that handles requests and issues from across the entire organization. This configuration promotes consistency in service, enhances knowledge sharing, and facilitates a unified approach to problem-solving.

Centralization can lead to better resource allocation since the same team can address diverse issues efficiently without duplication of effort across multiple departments. It also enables organizations to develop specialized expertise within the support team, leading to improved response times and resolution rates for customer inquiries. The model helps in maintaining standardized practices and policies, which is particularly beneficial in managing security within Workday's environment, where sensitive data and compliance are paramount.

Overall, the centralized model aligns well with Workday's focus on offering seamless user experiences and leveraging its platforms effectively to maximize support and operational efficiency.